Return & Exchange

Final Sales

All sale items, jewelry, socks, hats, hair items, swimwear and scarves are Final Sale.

* Final sale items cannot be returned or exchanged.

Any items bought with a discount from a promotional code can be returned. 

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Returns Processing

Irene’s Story will gladly accept unworn, unwashed merchandise with original tags, or defective merchandise for return within 14 days from the date on which you received your package.

For returns received within 14 days of delivery, we’ll credit your original form of payment. If received after 14 days, restocking fees will be charged. 

Valid on select styles, only while supplies last. Offer valid online only. Marked price reflect savings off original ticketed price. No adjustment on prior purchases. Offer not valid on purchase of gift cards, previously purchased merchandise, taxes, or shipping. 

If you are not satisfied with your purchase of women's clothing, simply send back the item along with the invoice and filled out Return Form to us for the refund. Customers are responsible for all return shipping charges*. Once we receive your package, you will receive a refund for the amount paid for the returned item back to the original method of payment. The charged shipping fee is not refundable. Please indicate what items you’d like to return by filling out the Return Form at the bottom of this page. Please review the information to determine which return method works best for you. Note that your invoice and Return Form must be included in the package for your return to be processed. We will notify you with an email confirming that your return has been processed. You may also check the status of your return by logging into your account and viewing your order history. 
Your refund will be credited back to the original method of payment used to make the purchase.

*For defective merchandise, refer to our damaged products policy.

**Please note that your banking institution may require additional days to process and post this transaction
to your account once they have received the information from us (typically 3-5 business days). 
Original shipping charges are non-refundable.

When purchasing through PayPal, three days will be given for your payment to process. If the order is pending for three or more days, the entire order will be cancelled. 

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Store/Web Return Policy

Merchandise (except Final Sale items) purchased online can only be returned through Website Returns Center for a refund. Exchange or store credit cannot be issued at Irene's Story Store locations.

  • We cannot accept items purchased at Irene's Story stores at our website Returns Center. 
  • Store credits offered do not have an expiration date and are usable at any Irene's Story store locations. 
  • Please note that store credits issued in store cannot be used on our online website.

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Damaged/Wrong Products

Mistakes can happen so if you receive an item that is defective, damaged or if we sent you the wrong product, please return the merchandise within 14 days from the shipped date to the head office address
 listed on the invoice. For detailed questions please email us at order@irenesstory.com.

For damaged products, contact us immediately at order@irenesstory.com and we will send you a pre-paid shipping label that you can tape on to your original box and packaging materials which you received. In your return package, include the invoice and Return Form (PDF link at the bottom of the page) along with your item(s). All tags must remain attached. If the item is not available for exchange, you will receive a full refund back to 
your original form of payment used to make your purchase online. 
If the item is available, we will gladly make an exchange of the same style and size with free shipping.

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Cancellations

You can cancel orders by emailing us at order@irenesstory.com. Orders that have already been processed and sent out from the main office cannot be cancelled.

When purchasing through PayPal, three days will be given for your payment to process. If the order is pending for three or more days, the entire order will be cancelled.

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Gift Cards

Irene’s Story Gift Cards purchased online can only be used online. And gift card purchased at the store can on be used at any Irene’s Story store location. The gift card is not a credit or debit card, does not expire, cannot be redeemed for cash, and will not be replaced if lost or stolen. Gift cards cannot be returned or exchanged. You can check the balance of your online gift card balance at our website www.irenesstory.com or check it at one of our Irene’s Story store locations.

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Instructions


Please follow the shipping instructions carefully, and for further questions email us at order@irenesstory.com.

1. Get your Return Form Ready

- Download the Return Form below. Indicate what items you'd like to return/exchange/claim as damaged by filling out the form.

- Review the information on this page to determine which return method works best for you.

2. Prepare Shipping Method
 

- Please return your items to us at the address below or address listed on the form by using any trackable/insured shipping method, based on your choice.

Irene's Story Return 
800 E. 12th St. Suite #426, 
Los Angeles, CA, 90021




3. Prepare Your Package


- Include your completed Return Form and the invoice in its original package if possible.

4. Ship it
 

- Options for sending your package:
 

UPS: Drop off at your nearest UPS location.

USPS (United States Postal Service): Drop off at your nearest post office or schedule a free at-home pick-up.


Download: Return Form

5. Using the pre-paid return label

Your package will include a pre-paid, pre-addressed return label. No postage is required.

Please note: -$5.95 per returned package will be deducted from your refund when using the pre-paid label. 

Affix the pre-paid label to the package, drop it in the mail, give it to your postal carrier, or take it to any authorized USPS facility.

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Once we have received your package and your return has been processed, we will notify you via email. Refunds will be made in the original form of payment. Returns will be processed within 14 business days after we receive the delivery. Refunds will be returned as soon as we receive the delivery. Please note, that your banking institution may require additional days (3-5 business days) to process and post transaction to your account once information is received from us.

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Terms & Conditions

  • Return will be processed within 5-10 business days upon receipt of the package.
  • We inspect all Returns and reserve the right to deny or refuse a full refund based on the returned condition of the women's clothing or accessory.
  • The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
  • If you receive a defective or wrong item, please write us at order@irenesstory.com
  • Returns that don't meet our return policy, including return instructions, are subject to delayed processing times, 30% restocking fee, or denial.
  • You will receive an e-mail confirmation once your Return has been processed.
  • By purchasing from Irenesstory.com, you accept these terms and conditions.

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Still have more questions?

Contact us via email contact@irenesstory.com or for further detailed questions on your orders email us at order@irenesstory.com.

Thanks for shopping at irenesstory.com for the best in online shoes, summer dresses, and all women's clothing!

Size Guides

IRENE'S SIZE GUIDE

TOP

XS S M L XL
US 0-2 4-6 8-10 12 14
EU 32-34 36-38 40-42 44 46
JP 3-5 7-9 11-13 15-17 19-21
AK/AU 4-6 8-10 12-14 16 18


*Size conversions vary for each individual and may not fully match the conversions shown above. We suggest trying on both your approximate size or the next size up.


BOTTOMS

XS S M L XL
US 0-2/25-26 4-6/27-28 8-10/29-30 12/31 14/32
EU 32-34 36-38 40-42 44 46
JP 3-5 7-9 11-13 15-17 19-21
AK/AU 4-6 8-10 12-14 16 18

 

*Size conversions may vary for each individual and may not fully match
the conversions shown above. We suggest trying on both your approximate size or
the next size up.

ACCESSORIES

SHOES

US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5
EU 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5
UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5
JP 21 21.5 22 22.2 23 23.5 24 24.5 25 25.5


*Size conversions may vary for each individual and may not fully match the conversions
shown above. We suggest trying on both your approximate size or the next size up.



Measurement Instructions

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BUST

*Measure around the broadest part of your bust/chest.

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WAIST

Measure around your natural waistline.

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HIP

Measure around the fullest part of your hips and rear while standing straight.

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PANTS: INSEAM

Measure from the midline seam to the bottom of hem.

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SKIRTS

Measure from center of waistband to hem.

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TOPS/OUTERWEAR/DRESSES: Length from shoulder

Measure from the garments high point of shoulder to hem.

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