Return Policy & Instructions

Final Sales

All sale items, jewelry, socks, hats, hair items, swimwear and scarves are Final Sale.

* Final sale items cannot be returned or exchanged.

Any regular priced items bought with a discount from a promotional code can be returned. 

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Returns Processing

Irene’s Story will gladly accept unworn, unwashed merchandise with original tags, or defective merchandise for return within 14 days from the date on which you received your package.

For returns received within 14 days of delivery, we will credit your original form of payment. If received after 14 days, restocking fees will be charged. 

Valid on select styles, only while supplies last. Offer valid online only. Marked price reflect savings off original ticketed price. No adjustment on prior purchases. Offer not valid on purchase of gift cards, previously purchased merchandise, taxes, or shipping. 

If you are not satisfied with your purchase, simply send back the item along with the filled out Return Form to us for a refund. Customers are responsible for all return shipping charges*. Once we receive your package, you will receive a refund for the amount paid for the returned item back to the original method of payment. The charged shipping fee is non-refundable. Please indicate what items you’d like to return by filling out the Return Form included in your package. If your Return Form is misplaced, you can download one here. Please review the information to determine which return method works best for you. Note that your completed Return Form must be included in the package for your return to be processed. We will notify you with an email confirming that your return has been processed. You may also check the status of your return by logging into your account and viewing your order history. Your refund will be credited back to the original method of payment used to make the purchase.

*For defective merchandise, refer to our Damaged/Wrong Products policy.

**Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

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Store/Web Return Policy

Merchandise (except Final Sale items) purchased online can only be returned through Online Returns Center for a refund. Exchange or store credit cannot be issued at Irene's Story Store locations for online orders.

  • We cannot accept items purchased at Irene's Story stores at our Online Returns Center. 
  • Store credits offered do not have an expiration date and are valid only at any Irene's Story store locations. 
  • Please note that store credits issued in store cannot be used on our online website.

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Damaged/Wrong Products
Mistakes can happen- if you receive an item that is defective, damaged or if we sent you the wrong item, email Irene’s Story Customer Service immediately at hello@irenesstory.com.

We will send you a Pre-Paid Return Label that you can tape onto your original box and packaging materials which you received. 

Please return the merchandise within 14 days from the shipped date to our Online Returns Center, address listed below. All tags must remain attached.

For detailed questions please email Irene’s Story Customer Service at hello@irenesstory.com.

If a replacement or the correct item is not available for exchange, you will receive a full refund back to your original form of payment used to make your purchase online. If the item is available, we will gladly make an exchange in the correct style and size with free shipping.

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Cancellations

You can cancel orders by emailing us at hello@irenesstory.com. Orders that have already been processed and sent out from the main office cannot be cancelled.

When purchasing through PayPal, three days will be given for your payment to process. If the order is pending for three or more days, the entire order will be cancelled.

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Gift Cards

Irene’s Story Gift Cards purchased online can only be used online. Gift cards purchased at Irene’s Story store locations can only be used at any Irene’s Story store location. Irene’s Story gift cards are not credit or debit cards, do not expire, cannot be redeemed for cash, and are not replaced if lost or stolen. Gift cards cannot be returned or exchanged. 

You can check the balance of your online gift card through the original email notification you received for the gift card. Click on the “View Gift Card” button and your balance will be shown at the top right hand corner.
You can also check the balance at any one of our Irene’s Story Store Locations.

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Returns Instructions

Please follow the shipping instructions carefully, and for further questions email Irene’s Story Customer Service at hello@irenesstory.com.

  1. Get your Return Form Ready

-Fill out the Return Form included in your package. Indicate what items you’d like to return/exchange/claim as damaged and the reasons for why you are returning.

- If the Return Form is misplaced, you can download a Return Form here.

- Review the information on this page to determine which return method works best for you.

  1. Prepare Shipping Method 

-You may email us at hello@irenesstory.com and we will send you a Pre-Paid Return Label. Customers are responsible for all return shipping charges. $5.95 per returned package will be deducted from your refund when using the Pre-Paid Return Label that we provide.

- If you would like to use your own shipping method, please return your items to us at the address below by using any trackable/insured shipping method.

Irene's Story Online Return Center
800 E. 12th St. Suite #426,
Los Angeles, CA, 90021

  1. Prepare Your Package

- Include your completed Return Form with your return items in its original packaging.

  1. Ship it

Options for sending your package:

-UPS: Drop off at your nearest UPS location.
-USPS (United States Postal Service): Drop off at your nearest post office or schedule a free at-home pick-up.

  1. Using the Pre-Paid Return Label

You may email us at hello@irenesstory.com and we will send you a Pre-Paid Return Label. Customers are responsible for all return shipping charges. $5.95 per returned package will be deducted from your refund when using the Pre-Paid Return Label that we provide.

Carefully affix the Pre-Paid Return Label to the package, give it to your USPS postal carrier, or take it to any authorized USPS facility. You can also schedule a free at-home pick-up.

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Once we have received your package and your return has been processed, we will notify you via email. Refunds will be made in the original form of payment. Returns and refunds will be processed within 14 business days after we receive the return package. Please note: Your banking institution may require an additional 3-5 business days to process and post the return transaction to your account.

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Terms & Conditions

  • Return will be processed within 14 business days upon receipt of the package.
  • We inspect all Returns and reserve the right to deny or refuse a full refund based on the returned condition of the merchandise.
  • The customer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
  • If you receive a defective or wrong item, please write us at hello@irenesstory.com.
  • Returns that do not meet our return policy, including return instructions, are subject to delayed processing times, 30% restocking fee, or denial.
  • You will receive an e-mail confirmation once your Return has been processed.
  • By purchasing from Irenesstory.com, you accept these terms and conditions.

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Still have more questions?

Contact us via email at hello@irenesstory.com.

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Size Guides

IRENE'S SIZE GUIDE

TOP

XS S M L XL
US 0-2 4-6 8-10 12 14
EU 32-34 36-38 40-42 44 46
JP 3-5 7-9 11-13 15-17 19-21
AK/AU 4-6 8-10 12-14 16 18


*Size conversions vary for each individual and may not fully match the conversions shown above. We suggest trying on both your approximate size or the next size up.


BOTTOMS

XS S M L XL
US 0-2/25-26 4-6/27-28 8-10/29-30 12/31 14/32
EU 32-34 36-38 40-42 44 46
JP 3-5 7-9 11-13 15-17 19-21
AK/AU 4-6 8-10 12-14 16 18

 

*Size conversions may vary for each individual and may not fully match
the conversions shown above. We suggest trying on both your approximate size or
the next size up.

ACCESSORIES

SHOES

US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5
EU 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5
UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5
JP 21 21.5 22 22.2 23 23.5 24 24.5 25 25.5


*Size conversions may vary for each individual and may not fully match the conversions
shown above. We suggest trying on both your approximate size or the next size up.



Measurement Instructions

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BUST

*Measure around the broadest part of your bust/chest.

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WAIST

Measure around your natural waistline.

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HIP

Measure around the fullest part of your hips and rear while standing straight.

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PANTS: INSEAM

Measure from the midline seam to the bottom of hem.

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SKIRTS

Measure from center of waistband to hem.

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TOPS/OUTERWEAR/DRESSES: Length from shoulder

Measure from the garments high point of shoulder to hem.

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