Shipping Information

FREE Ground Shipping – Over $50 USD : 3-10 business days

We’re happy to offer Free Ground Shipping to domestic customers on orders totaling over $50 on our women's clothing, online shoes, and accessories. Orders sent by USPS Ground Shipping usually arrive within 3-10 business days from the shipped date. For orders under $50 USD please refer to the shipping costs below.

Most orders will be scheduled to ship out 1-5 business days after your order was purchased excluding holidays and weekends (Saturday and Sunday). However, some orders may take up to 24-72 hours to process, resulting in delayed ship out dates.

If you would like to cancel your order, please contact us as soon as you decide because once it’s out of our hands we will not be responsible. You would have to contact the courier service.

We ship orders to all US states and territories, APO/FPO addresses as well as other countries. Orders shipped to APO/FPO, Alaska, Hawaii and US territories cannot be expedited.

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Shipping Costs

FREE Ground Shipping – Over $50 USD : 3-10 business days

Excluding Alaska and Hawaii.

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Ground Shipping - $7.95 : 3-10 business days

Excluding Alaska and Hawaii.

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Alaska and Hawaii: Ground Shipping - $17.95 : 3-10 business days

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International Address 

We will ship to all U.S. territories, APO/FPO addresses and 34 countries worldwide.
Please click here to visit the International page at  www.irenesstory.com/pages/international

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Shipping Status

You will receive an e-mail informing you that the order has shipped. Information about any back-ordered or cancelled items will be included in a separate email. You may also view your order online by logging into your account and selecting "Order Status."

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Service Delays

Irene’s Story online store is not responsible for unexpected shipping delays caused by natural disasters or severe weather cases. In emergency cases like these, please directly contact your courier with any inquiries about the status of your package. Call USPS at 1-800-ASK-USPS® (1-800-275-8777) or keep track with your orders at www.usps.com

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Failed Deliveries & Returned Packages

In any situation USPS is unable to deliver a package due to an incorrect address, customer’s refusal to pay duties, or multiple failed attempts to reach the customer at point of delivery, Irene’s Story is not responsible for payment of return shipping costs. Customers are responsible for all shipping costs in cases like these due to failed delivery. To avoid problems like this continue to keep track of your orders at  www.usps.com for further details. 

Size Guides

IRENE'S SIZE GUIDE

TOP

XS S M L XL
US 0-2 4-6 8-10 12 14
EU 32-34 36-38 40-42 44 46
JP 3-5 7-9 11-13 15-17 19-21
AK/AU 4-6 8-10 12-14 16 18


*Size conversions vary for each individual and may not fully match the conversions shown above. We suggest trying on both your approximate size or the next size up.


BOTTOMS

XS S M L XL
US 0-2/25-26 4-6/27-28 8-10/29-30 12/31 14/32
EU 32-34 36-38 40-42 44 46
JP 3-5 7-9 11-13 15-17 19-21
AK/AU 4-6 8-10 12-14 16 18

 

*Size conversions may vary for each individual and may not fully match
the conversions shown above. We suggest trying on both your approximate size or
the next size up.

ACCESSORIES

SHOES

US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5
EU 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5
UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5
JP 21 21.5 22 22.2 23 23.5 24 24.5 25 25.5


*Size conversions may vary for each individual and may not fully match the conversions
shown above. We suggest trying on both your approximate size or the next size up.



Measurement Instructions

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BUST

*Measure around the broadest part of your bust/chest.

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WAIST

Measure around your natural waistline.

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HIP

Measure around the fullest part of your hips and rear while standing straight.

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PANTS: INSEAM

Measure from the midline seam to the bottom of hem.

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SKIRTS

Measure from center of waistband to hem.

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TOPS/OUTERWEAR/DRESSES: Length from shoulder

Measure from the garments high point of shoulder to hem.

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